1. Secure Shopping

To ensure your shopping experience is both safe and convenient we have gone to considerable lengths to ensure our site is safe for you to shop. Security is our 'Number One' priority - your transaction/s will be transmitted within a secure 128-Bit SSL-secure socket layer allowing full encryption. A padlock should be displayed at the lower right hand corner of your browser window – this means your personal information is protected with full encryption.

Your personal information and payments is treated as a high security proirity to us, along with your protection. Your personal information and payments are performed through a secure arena.

What are Digital Certificates? Digital Certificates are a standard software application loaded onto web servers that provides a secure encrypted link (SSL-secure socket layer) between a website and you the customer. It enables you the customer to transact securely while online. Think of it as a secure 'pipeline' which provides protection for data being transmitted through it. 

2. Ordering On-line
Ordering online is an internet store and therefore require orders to be made via the website. You only need to set up an account once and then login to this account when you shop each time. By using your account you can be assured that all information that you enter will be received.

NEWSLETTER: You may select to join our Newsletter when offered from time to time or when registering your account. We won’t bombard you with news, but we send out newsletters occasionally to advise of great deals, special sales, new products etc.

3. Payments
Payments can be made by Direct Debit, or  Cheque/ Money Order option.

All products will be delivered once all funds have been cleared.

4. Delivery Terms

All orders will be processed ASAP once payment has been cleared. We will endeavour to have your order delivered within 5 days of receipt of payment, although we are bound to the services offered through Australia Post. If we are unable to fill any part of your order we will complete the order less the unavailable items and advise you of the status. When or if that particular item arrives in stock, we will email you advising the item is now in stock giving you the option to re-order that item(s) as a new order. We do not backorder, but can special order items at a pre-advised cost.

If paying by cheque or money order your order will be sent after bank clearance.

We offer mail delivery only, you can elect to arrange your own courier to Pick Up and Deliver your order to you.

Although we will process your order ASAP and are bound to the efficiencies of Australia Post we ask that you should allow up to 2 weeks for delivery. It is fair to assume you should receive your order within a week generally.

We will not be held responsible for lost, stolen or damaged packages if they are not registered/insured. You can elect to have your freight Express Posted and / or Registered Post delivered and we will only charge the difference incurred with the freight cost to use these services.

 5. Postage
Our postage is charged at a flat rate.  $15au for up to 100 items.  Orders over 100 items will be charge at a higher rate.

 6. Refund Policy

Please choose carefully as we do not give refunds! All items are quality control inspected before packaged to be sent.

We will exchange faulty product by manufacture only, once the faulty item(s) has been received back to our Head Office for assessment. As all items are quality control inspected before packaged to be sent, should a item be returned for faulty manufacture, then the decision to grant a refund or exchange will be solely at the suppliers discretion (PR Machine). The suppliers (PR Machine) decision will be final and not negotiable.

All return freight charges are at the returnee’s responsibility not ours.

Should a product be faulty by manufacture, please notify us by phone, email or fax within 48 hours to discuss your order.

Goods cannot be returned without a prior authorisation number issued to you.

We request that you notify us of any incorrect orders within 48 hours of receiving your order. We will either replace the items or issue a refund if advised within the claim period above.

Please remember:- We will package your order with the upmost of care and ensure it leaves our premises under our stringent quality control processes. Should your order be damaged or lost within the freight movements, we are not liable and you are responsible for shipping costs of all returns.

 7. Minimum Order Requirements

There is not a minimum order requirement.

 8. GST & Currency

All prices are in Australian Dollars and include Goods and Services Tax (GST)

 9. Privacy Policy
We use a secure server to ensure your information is transmitted safely. The information we request from you is used solely for the purpose of sending orders, receiving payment and informing customers of information relating to PR Machine. PR Machine will not sell or distribute your email address, contact details or any other information about you to any third party.

 10. Searching

We have a large range of products and it can be a big job to look through all of the categories for the specific item you need. To help we have a search tool on the site.

 11. Product Quality

Occasionally slight discrepancies could occur being the image displayed of the product, in these cases, the discrepancies are beyond the control of PR Machine.

All scanned images are accurate as possible. Due to image capture, loading onto the website and the computer’s monitor, the colour of products may not reflect the exact colour of the product.